Terms of service

This website is operated by Onella Wellness Private Limited. Throughout the site, the terms "Silverdew", "we", "us", and "our" refer to Onella Wellness Private Limited. Silverdew offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing products from us, you engage in our Service and agree to be bound by these Terms of Service.

SECTION 1 – ONLINE STORE TERMS

By using this website, you represent that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

You may not use our products or website for any unlawful purpose or in violation of any applicable laws.

SECTION 2 – PRODUCTS AND SERVICES

Silverdew offers skincare, personal care, wellness, and related products through this website.

All product descriptions, images, ingredients, benefits, pricing, and availability are subject to change without notice.

Product images are for illustrative purposes only. Actual product packaging and appearance may vary.

SECTION 3 – HEALTH AND WELLNESS DISCLAIMER

The information provided on this website is intended for general informational purposes only and is not medical advice.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically approved under applicable law.

Customers are advised to consult a qualified healthcare professional before using any product if they have allergies, medical conditions, are pregnant, breastfeeding, or taking medication.

Individual results may vary.

SECTION 4 – PRICING AND PAYMENT

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

We reserve the right to modify prices at any time without prior notice.

Orders will be processed only after successful payment authorization or confirmation of eligible Cash on Delivery orders.

SECTION 5 – ORDER ACCEPTANCE

We reserve the right to refuse, cancel, or limit any order at our sole discretion.

Orders may be cancelled due to:

  • Product unavailability

  • Pricing errors

  • Suspected fraud

  • Incorrect customer information

  • Operational limitations

If payment has been collected for a cancelled order, the amount will be refunded according to our Refund Policy.

SECTION 6 – SHIPPING AND DELIVERY

Shipping timelines displayed on the website are estimates only.

Delays may occur due to logistics partners, weather conditions, public holidays, or other circumstances beyond our control.

Detailed shipping terms are available in our Shipping Policy.

SECTION 7 – RETURNS AND REFUNDS

Returns, replacements, and refunds shall be governed by our Refund and Return Policy available on the website.

SECTION 8 – INTELLECTUAL PROPERTY

All content on this website, including logos, trademarks, product names, images, graphics, videos, text, and designs, is the property of Onella Wellness Private Limited or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

SECTION 9 – THIRD-PARTY SERVICES

This website may contain links to third-party websites or services.

We are not responsible for the content, privacy practices, products, or services offered by third parties.

SECTION 10 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Onella Wellness Private Limited shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the product giving rise to the claim.

SECTION 11 – PRIVACY

Your use of this website is also governed by our Privacy Policy.

SECTION 12 – TERMINATION

We reserve the right to suspend or terminate access to the website for any user who violates these Terms of Service.

SECTION 13 – GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Jaipur, Rajasthan, India.

SECTION 14 – CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time by posting revised terms on this website.

Continued use of the website after such changes constitutes acceptance of the revised Terms.

SECTION 15 – CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

Onella Wellness Private Limited

Email: support@silverdew.in
Phone: +919267788999
Address: Onella Wellness Private Limited

c-73,Rajendra Nagar,Bareilly.Uttar Pradesh -243122 India