FAQ

Frequently Asked Questions

About Silverdew

What is Silverdew?

Silverdew is a skincare brand owned by Onella Wellness Private Limited. Our products are built on decades of healthcare and manufacturing experience, with a focus on trusted care, thoughtful formulations, and honest pricing.

What makes Silverdew different?

Silverdew combines practical skincare knowledge, healthcare experience, and quality-focused formulation. We focus on creating products that fit naturally into everyday routines without unnecessary complexity.

Where is Silverdew based?

Silverdew operates from Bareilly, Uttar Pradesh, India.

Products

Are Silverdew products suitable for all skin types?

Individual skin needs vary. Product descriptions provide guidance on suitability and usage. If you have sensitive skin, we recommend performing a patch test before first use.

How should I use Silverdew products?

Usage instructions are provided on each product page and product packaging. For best results, follow the recommended directions consistently.

Are your products tested for quality?

Yes. Our products are manufactured through trusted facilities that follow applicable quality and safety standards.

Can I use multiple Silverdew products together?

Most Silverdew products are designed to fit into a simple skincare routine. Please refer to individual product instructions for guidance.

Orders & Shipping

How long does delivery take?

Orders are generally processed within 1–3 business days. Delivery typically takes:

2–5 business days for metro cities
3–7 business days for most locations
Up to 10 business days for remote areas

How can I track my order?

Once your order is shipped, tracking information will be shared through email, SMS, or WhatsApp where applicable.

Do you offer Cash on Delivery (COD)?

Cash on Delivery may be available for selected locations. Availability will be shown during checkout.

Can I change my shipping address after placing an order?

We recommend contacting our support team immediately. Once an order has been processed or shipped, address changes may not be possible.

Returns & Refunds

What should I do if I receive a damaged or incorrect product?

Please contact our customer support team within 48 hours of delivery and share your order number along with clear photographs of the product and packaging.